Refund and Cancellation Policy

Last updated: 4 August 2026

This policy explains when you are charged, when you are not, and how refunds work for Vantage, a product of DigitalwithVineeth, a sole proprietorship run by Vineeth Nair.

It covers purchases of Vantage analyses, which is the only thing sold on this site today. It sits alongside the Vantage Terms of Service and our site-wide Terms of Service.

The no-charge contract

If your analysis cannot run, it goes straight back into your balance automatically. You are only ever charged for an analysis that completes.

Before every analysis, Vantage checks that it can actually do the work. If that check fails, or if the analysis stops partway for a reason on our side, it goes straight back into your balance. You do not have to ask, and you do not have to wait for us to notice.

Completed analyses

Once an analysis completes and your report is ready, that analysis is not refundable. The research cost is spent on our side the moment it finishes, so a completed report cannot be reversed.

This is why we let you see a sample report and read the pricing details before you spend anything, and why your first head to head analysis is free.

Analyses that do not expire

Analyses you have bought and not yet run do not expire. They stay in your account until you use them.

Duplicate or accidental payments

If you were charged twice for the same purchase, or a payment went through by mistake, write to us and we will refund the duplicate amount. Refunds go back to your original payment method through Razorpay, within 5 to 7 working days of us confirming the duplicate. Depending on your bank, it can take a few more days to show on your statement.

How to raise a refund or a dispute

For any refund question, a duplicate charge, or a payment dispute:

  1. Email support@atvantage.app from the email address on your account.
  2. Tell us what happened, and include the payment reference if you have it (it is in the Razorpay confirmation email or your bank statement).
  3. We will confirm what we find within 2 working days and, where a refund is due, start it through Razorpay right away.

See our Contact page for our response-time commitment.

Changes to this policy

If this policy changes, we will update the date at the top of this page.