Refund and Cancellation Policy

Last updated: 24 September 2026

This policy applies to purchases of Vantage from Vineeth Nair, the sole proprietor who operates Vantage.

It covers purchases of Vantage analyses, which is the only thing sold on this site today. It sits alongside the Vantage Terms of Service and our site-wide Terms of Service.

Balance restoration after a system failure

Vantage reserves the required balance when an analysis starts. If research fails, Vantage attempts to restore it automatically. If your report or balance restoration is missing, contact support@atvantage.app. We will check the analysis and recover the report or restore the balance owed. Completed reports consume balance. Quality concerns follow support review and do not trigger automatic restoration.

If you contact us about a missing report or balance restoration, we will confirm what we find within 2 working days.

Completed analyses

Once an analysis completes and your report is ready, it consumes the reserved balance. Concerns about the quality of a completed report follow the support-review path and do not trigger automatic balance restoration.

This is why we let you see a sample report and read the pricing details before you spend anything, and why your first head to head analysis is free.

Analyses that do not expire

Analyses you have bought and not yet run do not expire. They stay in your account until you use them.

Duplicate or accidental payments

If you were charged twice for the same purchase, or a payment went through by mistake, write to us and we will refund the duplicate amount. Refunds go back to your original payment method through Razorpay, within 5 to 7 working days of us confirming the duplicate. Depending on your bank, it can take a few more days to show on your statement.

How to raise a refund or a dispute

For any refund question, a duplicate charge, or a payment dispute:

  1. Email support@atvantage.app from the email address on your account.
  2. Tell us what happened, and include the payment reference if you have it (it is in the Razorpay confirmation email or your bank statement).
  3. We will confirm what we find within 2 working days and, where a refund is due, start it through Razorpay right away.

See our Contact page for our response-time commitment.

Changes to this policy

If this policy changes, we will update the date at the top of this page.